Protecting your information and using it responsibly
Protecting your privacy
At rachelboon.co.uk, we value our customers’ privacy. That is why we want to be completely transparent about why we need the personal information we request and how we will use it.We are totally committed to protecting your information and using it responsibly. Please read our policy carefully to understand how we collect, use and store your information.
Rachel Boon Naturopath and Herbalist
Worthing Osteopathic and Wellbeing Clinic
140 South Street
With your consent, we will provide you with a quote, process and fulfil your order and share any seasonal offers
We do not share any of your information with third parties at any time outside of our commitments to you
We promise to keep your electronic and hard copy data safe and secure
all consultations, medical discussions, notes and results will be held in strictest confidence.
Your right to know
You have a right to know what information we hold about you, and why we have it. These are some of things you may wish to ask us:
to ask us what we use the information for
to be provided with a copy of the information
to be given details of the purposes for which we use the information
persons/organisations to whom the information is disclosed
to ask for incorrect data to be corrected
How will we use information about you
We will only use your information where we have a legal basis to do so, and we will always respect your rights.
Where we use your information, it will be because you have consented to us doing so for a specific purpose such as registering your interest in our products, requesting a quote or placing an order
How we use your information to fulfil your requests and support you
We will use your information to respond to or fulfil any requests, complaints or queries you make to us.
If you contact us directly, we will use the information you give to us to handle your enquiry or request. This may include responding to your query or feedback, or sending you relevant information, such as product information or quotes, or fulfilling our delivery commitments to you
Sharing your information
We will never share your information with third party organisations or with anyone else unless we are legally required to do so. Should this situation arise, we will always seek to inform you and request permission
Where we keep your information
Your information is kept on secure computer systems and in secure manual filing systems. This applies to information kept on clients for example when we:
market our products or services, or share information, news and updates
This could include:
keeping customers’ addresses on file
recording staff working hours
using postal address to fulfil product orders
backing up data via cloud systems e.g Google and Wix
How long we keep your information
Personal data processed for any purpose or purposes shall not be kept for longer than is necessary.
review the length of time we keep personal data; personal health records for adults is kept for seven years after the last attendance (in person or virtual), and children's records for 25 years
securely delete information that is no longer needed for this purpose or these purposes; and
update, archive or securely delete information if it goes out of date
We may update this policy to reflect changes in how we use your information. You may wish to check this policy each time you provide rachelboon.co.uk with your information. Where appropriate, we will provide you with notice of any significant changes to how we use your information.