1. Introduction

These Terms and Conditions apply to all services provided by ​R​achel Boon, qualified and registered N​a​turopath and Herbalist trading as ​Rachel Boon Naturopath and Herbalist. By booking an appointment or using our ​consultation services, you agree to be bound by these Terms.

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2. Qualifications and Scope of Practice

I am a qualified N​a​turopath and Herbalist registered with ​the Association of Naturopathic Practitioners (ANP) and Unified Register of Herbal Practitioners (URHP).

 

​Naturopathy and Herbal Medicine are complementary therap​ies and do not replace medical advice or treatment from a medical professional. I do not diagnose, treat, or cure medical conditions.

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3. Client Responsibility

You agree to:

• Provide accurate and complete health information via my intake forms and on an ongoing basis via consultations and emails

• ​Your personal data being processed by and on behalf of us as part of providing you with consultation services 

• Inform your GP or healthcare provider about any changes in your health protocol

• Take full responsibility for your own health and choices during and after our work together​

You may not:

• Without our prior written consent, make any audio or visual recordings of all, or any part of your sessions

• Without our prior written consent, copy, reproduce, publish in any form, share, sell or make available to a third party any of the content or materials that we use in the sessions

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4. Consultations

• Initial consultations typically last 90 minutes​ and ​follow-up sessions​ 60 or 30 minutes, as agreed

• Sessions may be conducted in person​ or online and Discovery Calls are conducted over the telephone

• You will receive a personalised ​herbal and naturopathic ​diet and lifestyle plan tailored to your individual needs​ usually within 5 days of our session (or later if test results are outstanding)

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5. Fees and Payment

• All fees are clearly stated on the website, or at the time of booking​ and are inclusive of VAT

• Payment is due ​a​t the time of booking via the website

• Packages and services must be used within ​four​ months of​ booking a three month package, and within eight months of booking a six month package, unless otherwise agreed

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6. Cancellations and Refunds

• ​By booking an appointment (in clinic, virtually or via telephone) you are undertaking to do your best to attend at the agreed time. If you are going to be late, please inform us by email​ at your earliest convenience at info@rachelboon.co.uk

• If you have to cancel, please give us at least ​48 hrs notice​ and we will endeavour to re-book your session within the next seven days as availability allows. Occasionally it may have to be after this time

• If you have to cancel within ​48 hours of your appointment due date​, full monies will be payable to cover lost clinic and preparation time

• In the event that you miss an appointment and do not let us know, full monies will also be payabl​e

• Refunds are not issued for completed sessions​ or for three or six month packages after the first session is complete

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7. Confidentiality

All personal and medical information shared is treated with strict confidentiality in line with GDPR and professional guidelines. We will not share your information without your consent unless required by law.

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8. Disclaimer

​N​aturopathy and Herbal Medicine ​a​re not a substitute for medical advice. Always consult your GP or healthcare provider regarding any medical concerns. Outcomes cannot be guaranteed and will depend on individual commitment and circumstances.

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​It is important that you inform and update us about any medical diagnosis, medication, herbal medicine or nutritional supplements you are taking as this may affect your treatment plan

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If you are unclear about any aspect of your written treatment plan, please contact us by return email for prompt clarification

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9. Liability

We are not liable for any adverse effects resulting from your use of nutritional supplements, ​herbal medicines, dietary or lifestyle changes. You assume all responsibility for implementing any changes suggested.

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10. Supplements and Testing

• Recommendations for supplements and functional testing may be made but are optional

• The cost of ​herbal medicines, nutritional supplements and tests is not included in consultation fees​ (unless you are booking a three or six month package which are inclusive of all herbal medicines in the form or capsules or tinctures) 

• We do not receive commission from supplement or testing companies unless clearly stated​, as follows:

• Medichecks-10% discount offered to patient, 10% commission for practitioner

• The Natural Dispensary-15% discount offered to patient,15% commission for practitioner

• Amrita Nutrition UK-10% discount offered to patient,10% commission to practitioner

• York Laboratories-Variable commission depending on test selected 

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11. Changes to Terms

We reserve the right to update these Terms and Conditions. The latest version will always be available on our website. Continued use of our services implies acceptance of any updates.

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12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Using this site

The information presented in our site is designed to help you make an informed choice about our services. Although we intend the information to be accurate and clear we cannot guarantee the content to be free from errors.

 

Our site contains links to our external social media platforms which fall outside of our jurisdiction and as such we can take no responsibility for the content, products or services found on those sites.

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